Refund policy

Return & Refund Policy

All Sales Are Final

At Graycore Wholesale, all sales are final. Due to the nature of our products, inventory management, and wholesale pricing structure, we do not accept returns, exchanges, or cancellations once an order has been placed and processed.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

We ask that you inspect your order immediately upon delivery.

If you receive a product that is damaged during transit, defective, or if you receive the wrong item, please contact us within 48 hours of delivery at callcenter@graycorefloors.com.

To assist with resolving the issue, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

  • Photos showing any visible damage

Graycore Wholesale reserves the right to evaluate all claims and determine the appropriate resolution, which may include replacement parts, product replacement, store credit, or another remedy at our sole discretion.

Order Accuracy

Customers are responsible for verifying all product specifications, dimensions, quantities, colors, finishes, and shipping information before placing an order.

Graycore Wholesale is not responsible for orders placed incorrectly by the customer.

Custom Orders & Special Orders

Custom-made, made-to-order, special-order, personalized, clearance, liquidation, and discontinued products are non-cancellable, non-returnable, and non-refundable under all circumstances.

Shipping Claims

Any shipping damage must be noted on the delivery receipt at the time of delivery whenever possible.

Failure to report shipping damage within 48 hours of delivery may result in denial of the claim.

Exchanges

We do not offer exchanges. If additional products are needed, a new order must be placed.

Refunds

Because all sales are final, refunds are not issued except when required by applicable law or when approved by Graycore Wholesale in its sole discretion due to a verified product defect, shipping error, or other qualifying circumstance.

Approved refunds, if any, will be processed to the original payment method. Processing times may vary depending on your financial institution.

Contact Us

For questions regarding your order, product issues, or claims, please contact:

callcenter@graycorefloors.com